Terms of Service
Last updated: 13 August 2026 · Effective date: 13 August 2026
These Terms of Service (the “Terms”) govern access to and use of BridgeAD Cloud Workloads, BridgeAD Intelligence, and the bridgead.io website (the “Service”) provided by Apqor Technologies Pvt Ltd (“APQOR”, “we”, “us”). By accessing or using the Service, you agree to these Terms. If you are accepting on behalf of an organisation, you represent that you are authorised to bind that organisation.
Plain-language summary
This summary is for convenience only. It is not part of the Terms and does not change them.
- BridgeAD is migration software for AD, Entra ID, and Microsoft 365. You can use it as SaaS or run it yourself.
- You keep ownership of your data, including migration content. We process it under the DPA and the Privacy Policy.
- You must have the right to migrate the data you point the Service at.
- Some features need permission grants from your Microsoft tenant admin before they work.
- Fees follow the order or subscription page you agree to. Taxes are extra. Trials and pilots run under written scope.
- Either side can end the agreement as described below. On request within 30 days, we delete or return your data.
- Liability is capped and neither side is liable for indirect damages, as the law allows.
1. The Service
BridgeAD is an enterprise platform for migrating Active Directory, Microsoft Entra ID, Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams), and related workloads between tenants and environments. The Service is offered as a managed multi-tenant SaaS and as a self-hosted single-tenant edition.
BridgeAD Intelligence provides cloud assessment, target-design, planning, controlled-execution, cited-assistance, analysis, and reporting capabilities within the scope stated in the applicable order. Intelligence is a separate product with separate accounts, sessions, roles, data stores, usage limits, retention settings, and deployment boundaries.
2. Accounts
Customers must register an account, designate at least one administrator, and keep credentials confidential. Customers are responsible for activity performed under their accounts and for promptly notifying us of any unauthorised access.
An account in one BridgeAD product does not create an account or session in the other product. BridgeAD Intelligence access is provisioned after sales qualification, proposal, and agreement; it is not a self-service subscription unless an order expressly states otherwise.
3. Customer responsibilities
- Obtaining all consents and rights necessary to migrate the data the customer instructs the Service to process.
- Granting and reviewing the Microsoft Graph application consents required by the Service in the customer’s tenant(s).
- Configuring source and destination tenants per the published deployment guide.
- Complying with applicable law in the jurisdictions where the customer operates and where the customer’s data resides.
4. Acceptable use
The customer must not, and must not permit any user or contractor to:
- Use the Service to migrate, store, or transmit data the customer does not have rights to process.
- Probe, scan, or test the vulnerability of any Service system except through APQOR’s coordinated disclosure programme.
- Interfere with or disrupt the integrity or performance of the Service or third-party systems integrated with it (Microsoft Graph, Exchange, etc.).
- Reverse engineer, decompile, or attempt to extract source code from the SaaS edition, except to the extent permitted by law.
- Use the Service in violation of export-control or sanctions laws.
5. Microsoft Graph and protected APIs
The Service uses Microsoft Graph and other Microsoft APIs subject to Microsoft’s own terms. Some capabilities (Teams channel-message migration with preserved authorship and timestamp) require Microsoft’s protected migration API grant on the BridgeAD application registration. Until the grant is in place and the customer’s administrator has consented to the corresponding permissions, those features are unavailable and the Service falls back to structure-only migration with clear warnings in the audit log.
6. Fees, billing, and trials
Fees, billing cycle, currency, and payment terms are set out in the order form or subscription page the customer agrees to. Trials or controlled pilots are offered only under written scope and do not convert automatically unless the applicable order expressly states otherwise. Fees are exclusive of taxes; the customer is responsible for applicable taxes other than taxes on APQOR’s net income.
Public trial offers apply only to BridgeAD Cloud Workloads unless expressly stated. BridgeAD Intelligence limits, seats, AI usage allowances, retention, supported routes, and delivery responsibilities are defined in the applicable proposal or order.
6A. Intelligence outputs and automated actions
AI-generated answers, analyses, recommendations, and reports are evidence-assisted outputs for review and may contain errors or omissions. Customers must review outputs before relying on them for production decisions, regulatory conclusions, or external distribution. Cloud changes may be executed only through supported provider capabilities, approved plans, scoped credentials, and configured approval gates. The Service does not authorise actions outside the contracted scope, customer permissions, or applicable law.
7. Customer data and confidentiality
Customer data, including migration content, remains the property of the customer. APQOR processes customer data in accordance with the BridgeAD Data Processing Addendum (DPA), the Privacy Policy, and the customer’s lawful instructions. Each party will protect the other’s confidential information using at least the same degree of care it uses for its own.
8. Security
APQOR maintains administrative, technical, and physical safeguards designed to protect customer data, including TLS 1.2+ for all external traffic, secrets stored in Azure Key Vault or DPAPI-protected stores, mandatory MFA for privileged accounts, per-tenant data isolation, and immutable audit logging.
9. Service levels and support
Service-level commitments and support tiers, where applicable, are described in the order form or a separate support schedule. Support requests may be raised at support[at]bridgead[dot]in.
10. Suspension
APQOR may suspend access where required to protect the Service or other customers, in response to legal process, or in the event of material non-payment, with reasonable notice when feasible.
11. Term and termination
These Terms apply for the term set out in the customer’s order. Either party may terminate for material breach uncured for 30 days after written notice. Upon termination, customer access ends and APQOR will, on written request within 30 days of termination, delete or return customer data in its possession that is not required by law to be retained.
12. Warranty disclaimer
Except as expressly stated, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, APQOR disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, even if advised of the possibility. Each party’s total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by the customer to APQOR in the 12 months preceding the event giving rise to the claim. Liability for confidentiality breaches, indemnities, and unpaid fees is excluded from this cap.
14. Indemnities
APQOR will defend the customer against third-party claims that the SaaS Service infringes a third party’s intellectual property rights, subject to standard exclusions. The customer will defend APQOR against third-party claims arising from the customer’s data or the customer’s use of the Service in violation of these Terms.
15. Changes to the Terms
APQOR may update these Terms. Material changes will be announced on this page and, where appropriate, notified to active customers in writing at least 30 days before they take effect.
16. Governing law and venue
These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. The courts at Hyderabad, Telangana, India have exclusive jurisdiction, except either party may seek injunctive relief in any competent court.
17. Contact
Legal: legal[at]bridgead[dot]in
Support: support[at]bridgead[dot]in