BridgeAD support for active migration work.
BridgeAD support is for active customers and security or legal requests. For demos, assessments, or pricing, use the sales enquiry form. For urgent operational issues affecting an active migration, include [URGENT].
Response expectations
- General enquiries: response within one business day, India Standard Time.
- Active migration incidents: prioritised triage during business hours.
- Security disclosures: coordinated response with status updates.
By topic
Sales & pre-sales
Pricing, demonstrations, scoping, and assessment planning.
Customer support
Existing customers, in-flight migrations, and configuration support.
Security & vulnerability disclosure
Coordinated disclosure, security questionnaires, and pen-test reviews.
Privacy & legal
Data-subject requests, DPA requests, and sub-processor information.
Start an enquiry
Complete the details below to open a support email draft in your preferred mail application. Do not include credentials, tokens, or personal data exports.
Office
Apqor Technologies Pvt Ltd
Rajapushpa Summit, Nanakramguda Road,
Financial District, Hyderabad - 500032,
Telangana, India
General: info[at]bridgead[dot]in
Status & documentation
SaaS service status and incident history are available to customers on request. Deployment guides, architecture notes, and runbooks are also available on request — email support[at]bridgead[dot]in.
What happens after you reach out
Triage
Every enquiry is routed to the specialist matching your topic — migration engineering, security, or commercial — not a generic inbox. Active migration incidents are triaged first during business hours.
Escalation
If an in-flight migration is blocked, say so in your first message and include the job or tenant reference. Blocking issues are escalated to the on-call engineer rather than queued behind general questions.
What to include
Approximate scope, the platforms on each side, any error or job reference, and your cutover or compliance window. This lets the first response be concrete instead of a request for more detail.
What never to send
Never include credentials, access tokens, or personal-data exports in a support message. Connectivity is established later through your own controlled channels.